Customer Support

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About Customer Support

Customer Support is a psychological horror game where you take on the night shift at a 90s tech store. Everything appears normal at first: answering phones, stocking stores, and mopping floors. However, as the night goes on, odd calls start to come in, which makes it harder to focus and complete each assignment.

A Shift That Never Sleeps

You play as a brand new customer support agent, starting your first night shift at a 90s tech store. The job sounds simple: mop floors, clear shelves, answer phones. And sure enough, the first calls are just boring questions like "My computer won't turn on" or "How do I use this modem?".

But as the clock strikes midnight, the mood begins to sour. The neon lights start to flicker. And the calls change. The voices on the other end of the line are no longer those of angry customers. They become whispers, curious, and then menacing. They know your name. They know where you are in the store. They whisper secrets you’ve never told anyone. And then, sometimes, the phone rings in a dark, empty store.

Play game Customer Support

Boring Jobs and Psychological Fears

The appeal of Customer Support lies in the stark contrast between the mundane tasks and the psychological pressure the game puts on the player.

Task-Based Gameplay: You still have to complete the assigned tasks. The sound of the vacuum cleaner, the sound of your footsteps on the floor, now sounds loud and lonely. Being forced to leave the safety of the counter to clean the windows or restock shelves in the dark becomes a daunting challenge. Want to hide in the bathroom? Unfortunately, update 1.1 locked the bathroom doors. There’s nowhere to hide.

Dynamic Dialog System: Every call is a choice. How will you respond to a strange voice that is threatening you? Polite as a book? Aggressive? Or silent? Each of these small decisions opens up different story branches and leads you to one of the many endings designed for the game. Don't worry about having to replay the whole game if you want to see all the endings, because the developers have added a checkpoint near the end of the game to make it easier for you to discover them all.

Psychological Tension: The game doesn't rely on cheap jumpscares. The fear comes from the eerie silence, from the static on the phone, from the flashing lights, and from the feeling that someone is always watching you. It makes you twist your mind.

Controls

WASD: Move
Mouse: Look around
E: Interact (open doors, pick up phones, etc.)
Space: Select or skip dialogue
ESC: Pause or open menu

Customer Support's Passionate Update Journey

A Customer Support article would be incomplete without mentioning the interesting changes through the updates, showing the developer's listening to the community:

Update 1.1: Fix the ending bug, beautify the selection interface, and most importantly, add checkpoints and block the bathroom door - a change that makes the game much more tense.
Update 1.2 & 1.3: Connect with the community via Discord and YouTube links. Notably, version 1.3 also removed a barrier in the back room in the finale, giving players more freedom to explore and fixed a bug that prevented players from "farming" ending 2.

A lovely detail is that the dev noted in the update: "I apologize to all the players who had to replay the entire game 3 times to see all the endings. I really didn't know people cared so much." - a testament to the fact that this is a project made with passion and sincerity.

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Conclusion

Customer Support brings the feeling of standing in the middle of an old store, where each ringing phone carries its own story, both clear and unpredictable. Every step, every time you open a cabinet or pick up the receiver, you are focused, not because of jump scares but because of the unpredictable rhythm of the space and people around. When your shift ends, the store becomes quiet, but the echoes of the calls and choices you made still linger.

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